Refund policy

Refund and Return Policy
Last updated: 1 September 2026

Our Commitment
Funky Junkie offers original branded print-on-demand products as well as carefully selected products supplied by third-party suppliers. We want customers to receive the correct products in good condition and will assist when an order arrives damaged, defective or incorrect.

Returns and Refunds for Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you receive an incorrect item, please contact us within 7 days of delivery.

Eligible damaged, defective or incorrect items will be replaced or refunded at no cost to the customer.

To report a problem:

  • Contact us within 7 days of delivery
  • Email support@funkyjunkie.shop
  • Include your order number and clear photographs showing the problem
  • We will assess your request and respond within 2–3 business days

Return Cost
For an approved claim involving a damaged, defective or incorrect item, the customer will not be charged return shipping or replacement costs. If a physical return is required, Funky Junkie will provide instructions before the item is returned.

Change-of-Mind Returns
We do not accept returns or exchanges because of change of mind or incorrect size selection. Customers should review product descriptions, sizing information and order details carefully before completing a purchase.

Refunds
Approved refunds will be returned to the original payment method. Once approved, refunds are generally processed within 5–10 business days, depending on the customer's bank or payment provider.

Exchanges
We do not offer direct exchanges. If an item qualifies because it arrived damaged, defective or incorrect, we will arrange an appropriate replacement or refund.

Non-Returnable Items
Claims may not be accepted when:

  • The issue is reported more than 7 days after delivery
  • An item has been damaged through misuse or improper care
  • An item is returned without prior authorization

Consumer Rights
Nothing in this policy is intended to limit any rights customers may have under applicable consumer protection laws.

Contact Us
For return or refund enquiries:

Email: support@funkyjunkie.shop
Business address:
17 Buffalo Creek
Buffeljags Rivier
Western Cape 6742
South Africa